Privacy Policy

Birds and Primates of East Africa Safaris is a tour operator based in Nairobi, Kenya. We create and arrange travel experiences in East Africa.

For personal information that we determine how and why to process, Birds and Primates of East Africa Safaris is responsible for that processing in accordance with applicable data protection requirements.

Our website is birdsandprimateseastafrica.com. Privacy enquiries may be sent to info@birdsandprimateseastafrica.com.

The personal information we collect depends on how you interact with us and the stage of your enquiry or booking. It may include:

• Your name.
• Email address and telephone number.
• Country of residence.
• Travel dates and intended travel period.
• Number of travellers.
• Destinations, tours and travel experiences that interest you.
• Messages, questions and other information you provide when making an enquiry.
• Booking and payment-related information where required to arrange or administer travel services.
• Correspondence between you and our team by email, WhatsApp or other agreed communication channels.
• Technical information generated when you use our website, where applicable, such as device, browser, IP address and website usage information.

At later stages of arranging a trip, we may need additional information that is reasonably necessary to make travel arrangements. This can include passport or identification details and relevant dietary or accessibility requirements. We do not request this information through our initial website enquiry form.

We may receive personal information when you:

• Complete an enquiry or contact form on our website.
• Contact us by email.
• Communicate with us through WhatsApp.
• Make or discuss a booking with us.
• Provide information required for us to arrange your requested travel services.
• Otherwise communicate directly with our team.

Some technical information may also be collected automatically when you use our website, depending on the technologies and third-party services active on the site. Further information about these technologies is provided in our Cookie Policy.

We process personal information only where there is an appropriate reason for doing so. Depending on the circumstances, we may use information to:

• Respond to enquiries and communicate with you.
• Understand your travel interests and requirements.
• Develop, discuss and arrange requested travel experiences.
• Administer bookings and payments.
• Coordinate travel services with relevant service providers where necessary.
• Provide support before, during or after a trip.
• Maintain appropriate business, booking and financial records.
• Operate, secure and improve our website and communications.
• Prevent misuse, fraud or security incidents.
• Comply with applicable legal, regulatory, accounting or other lawful obligations.
• Establish, exercise or defend legal rights where necessary.

Depending on the processing activity, our reason for processing may include your consent, taking steps at your request before entering into an agreement, performing an agreement with you, compliance with a legal obligation, or our legitimate business interests where those interests do not override your rights and interests.

We do not currently operate an email newsletter. We will not treat a travel enquiry as consent to receive unrelated promotional email marketing.

Some travel arrangements may require information that is more sensitive than ordinary contact details. For example, a traveller may voluntarily tell us about a dietary, accessibility or health-related requirement where that information is relevant to the safe or appropriate arrangement of requested travel services.

We aim to request only information reasonably necessary for the relevant purpose and to handle such information with additional care. Please do not send passport information, detailed medical information or other sensitive personal information through the general website enquiry form unless we specifically request it through an appropriate channel.

We do not sell your personal information.

Where necessary to respond to your request or arrange travel services, relevant information may be shared with third parties involved in providing or supporting those services. Depending on the trip, these may include accommodation providers, transport providers, guides, activity providers and other travel service providers.

We may also use technology or professional service providers that process information on our behalf or provide services necessary for operating our business.

Information may also be disclosed where required by law, regulation, lawful authority, legal proceedings, or where reasonably necessary to protect legal rights, safety or security.

We aim to disclose only information that is relevant and reasonably necessary for the purpose concerned.

Our website or communications may use or link to third-party services. These may include WhatsApp and Google Maps.

When you choose to interact with a third-party service, that provider may process information according to its own terms and privacy practices. We encourage you to review the privacy information provided by the relevant third party.

Where Google Maps or similar external content is embedded on the website, loading that content may result in requests to the third-party provider and may involve cookies or similar technologies. Our Cookie Policy provides further information about website technologies and cookie choices.

Travel arrangements and the technology services used to operate a modern website may involve organisations or systems located outside Kenya.

Where personal information is transferred outside Kenya, we will seek to handle such transfers in accordance with applicable Kenyan data protection requirements and use appropriate safeguards where required.

We do not intend to retain personal information for longer than is reasonably necessary for the purpose for which it was collected.

The appropriate retention period may vary depending on the nature of the information, whether an enquiry becomes a booking, the services involved, our relationship with you, and applicable legal, accounting, regulatory or dispute resolution requirements.

When information is no longer reasonably required, we aim to delete, anonymise or otherwise securely dispose of it as appropriate.

We take reasonable organisational and technical measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, internet transmission, email system or electronic storage method can be guaranteed to be completely secure. You should therefore take appropriate care when deciding what information to send through electronic communications.

Subject to applicable law and the circumstances of the processing, you may have rights concerning your personal information, including rights to:

• Be informed about how your personal information is used.
• Request access to personal information held about you.
• Request correction of inaccurate or misleading personal information.
• Object to certain processing of your personal information.
• Request deletion of personal information in circumstances provided by law.
• Request restriction of processing where applicable.
• Request portability of personal information where applicable.
• Withdraw consent where processing depends on consent, without affecting processing lawfully carried out before withdrawal.

To make a privacy request, contact us at info@birdsandprimateseastafrica.com. We may need to verify your identity before responding to a request.

If you believe your personal information has been handled in a way that does not comply with applicable Kenyan data protection law, you may also have the right to raise the matter with the Office of the Data Protection Commissioner of Kenya.

Our website and travel enquiry services are intended to be used by adults making travel arrangements. We do not knowingly seek to collect personal information directly from children through our general website enquiry form.

Where information about a child is reasonably required in connection with a family booking, it should be provided by a parent, guardian or other appropriately authorised adult and will be handled only as necessary for the relevant travel arrangements and applicable obligations.

We may update this Privacy Policy from time to time to reflect changes to our services, website technologies, business practices or applicable legal requirements.

The current version will be published on this page and the date shown at the top will indicate when it was most recently updated.

If you have a question about this Privacy Policy, the personal information we hold about you, or wish to exercise a data protection right, please contact: