Terms & Conditions

This website is operated for Birds and Primates of East Africa Safaris, a tour operator based in Nairobi, Kenya.

Birds and Primates of East Africa Safaris is licensed by the Tourism Regulatory Authority (TRA), Kenya.

These terms should be read together with our Privacy Policy, Cookie Policy, Booking & Cancellation terms and Website Disclaimer where relevant.

You may use this website for lawful personal or business purposes connected with learning about, enquiring about or considering our travel services.

You must not knowingly use the website to:

• Break any applicable law or regulation.
• Attempt to gain unauthorised access to the website, its systems or connected services.
• Introduce malicious code, viruses or other harmful material.
• Interfere with the operation, security or availability of the website.
• Use automated or abusive methods that place unreasonable demands on the website.
• Misrepresent your identity when communicating with us.
• Use website content in a way that infringes intellectual property or other legal rights.

We aim to present useful, clear and reasonably accurate information about our company, destinations and travel experiences.

Travel information can change. Destination conditions, regulations, entry requirements, park arrangements, accommodation, transport, activities and other travel circumstances may change after information is published.

Website content is therefore general information and should not automatically be treated as a final confirmation of a particular itinerary, price, availability, booking term or travel arrangement.

Final arrangements applicable to a specific trip should be confirmed directly with us during the enquiry and booking process.

Submitting a website enquiry, contacting us by email or starting a WhatsApp conversation does not by itself create a confirmed travel booking.

A booking becomes subject to the arrangements and terms communicated as part of the applicable booking process.

Deposit requirements, payment schedules, cancellation deadlines, refund arrangements and related booking rules that have not yet been formally established by the company will not be invented or implied by this website.

Where any such terms remain to be finalized, they must be confirmed by Birds and Primates of East Africa Safaris before being represented as binding company policy.

The payment methods currently identified by Birds and Primates of East Africa Safaris are bank transfer and M-PESA.

Payment instructions should be confirmed through an authorised company communication channel before funds are sent.

Visitors should exercise caution if they receive unexpected or altered payment instructions and should verify them directly with us before making payment.

The website does not imply acceptance of payment methods that have not been expressly confirmed by the company.

Unless otherwise stated, the website's original branding, written content, layout, graphics and other original materials are owned by, licensed to, or used with permission by Birds and Primates of East Africa Safaris.

Photographs and other media may also be owned by third parties or used under appropriate permission or licensing.

You may view and use the website for ordinary personal browsing and legitimate travel-planning purposes. You may not reproduce, republish, commercially exploit or substantially redistribute protected website material without appropriate permission, except where the law permits such use.

Third-party names, marks and materials remain the property of their respective owners.

The website may contain links to or integrations with third-party services, including services such as WhatsApp and Google Maps.

Third-party websites and services operate independently and may have their own terms, privacy policies and practices. A link or integration does not mean that we control every aspect of the third-party service.

You should review relevant third-party terms when choosing to use those services.

Travel involves circumstances that can change and may sometimes be outside the control of a tour operator. Travellers should ensure that they understand the requirements relevant to their intended journey.

Travellers remain responsible for ensuring that they hold appropriate passports, visas, permits or other documentation required for their individual circumstances, except where a specific responsibility has expressly been accepted by us.

We recommend that travellers obtain appropriate travel insurance for their trip. The appropriate policy and level of cover depend on the traveller's circumstances and intended activities.

Wildlife encounters, bird sightings, primate sightings, weather conditions and other natural events cannot be guaranteed.

Birds and Primates of East Africa Safaris aims to make its website practical and usable for a broad range of visitors. We consider accessibility in areas such as readable text, logical structure, descriptive image text, keyboard-friendly interactions and responsive layouts where reasonably practicable.

We do not represent that the website has undergone a formal accessibility certification or audit unless such an audit is specifically completed and documented.

If you experience difficulty accessing information or using a feature of the website, please contact us. Where reasonably possible, we will try to provide the relevant information or assistance through an alternative method.

We may update, improve, suspend or change parts of the website from time to time.

We do not guarantee that the website, every page or every feature will always be available without interruption, delay or technical error.

We may also correct or update website content where information becomes outdated or an error is identified.

Nothing in these terms is intended to exclude or restrict responsibility where doing so would be unlawful.

Subject to applicable law, general website content is provided for informational and travel-planning purposes and should not be treated as a guarantee of circumstances that are inherently variable or outside our reasonable control.

We are not responsible for the independent operation, content or availability of third-party websites and services merely because the website provides a link to them.

More specific limitations concerning website information, photography, natural conditions and travel representations are provided in our Website Disclaimer.

Personal information submitted through or in connection with the website is handled in accordance with our Privacy Policy and applicable data protection requirements.

Our Cookie Policy provides additional information about cookies, similar technologies and third-party website services.

We may update these Terms & Conditions to reflect changes to the website, our services, our business practices or applicable requirements.

The current version will be published on this page. The date displayed at the top indicates when the terms were most recently updated.

These website terms are intended to operate in accordance with applicable laws of Kenya.

Nothing in these terms is intended to remove any right or protection that cannot lawfully be excluded or restricted.

Questions concerning these Terms & Conditions or use of the website may be directed to: